Refund Policy

1. What this policy covers

This policy applies to payments collected by DigitalBitHub for SocialGennie services, where a paid service has been offered and purchased. There is nothing to refund for a free feature or where no payment was collected.

Plan-specific refund, cancellation and renewal conditions must be disclosed before purchase. Requests are assessed individually using the agreed order, service delivered and applicable law. This policy does not exclude statutory remedies for deficient services, unauthorised charges or other circumstances requiring a refund by law.

2. When to contact us

Raise a request if you believe you were charged twice or without authorisation, did not receive a purchased service or credit allocation, or received a service that materially failed to match what was agreed.

We may offer a correction, replacement service, credit or refund as appropriate and permitted by law. A credit is not a substitute where you are legally entitled to a refund.

A change of mind, unused access, dissatisfaction with a particular AI style or unsuccessful social performance does not automatically establish refund eligibility. We will still consider your circumstances and applicable purchase or statutory rights; there is no blanket exclusion of refunds.

3. Generation and external charges

AI generation can consume resources even when a job fails or needs revision. That fact alone does not determine your customer refund rights. We distinguish technical failure, a missing purchased service and delivered work that needs creative changes.

A post’s estimated API cost is not a receipt or authorisation to charge you. Amounts paid directly to OpenAI, Google, Meta, a bank or another provider are handled under that provider’s billing process. DigitalBitHub cannot refund money it did not collect.

4. How to request a refund

Use our contact form or email hello@digitalbithub.com with “Refund request” and include:

• Your account name and associated email address or phone number.
• Your invoice or order reference, payment date and amount, if available.
• The issue and relevant job or post reference.

Raise concerns promptly so we can investigate. Never send full card details, passwords, OTPs or access tokens. We may request reasonable information to verify the payment and your authority to act.

5. Review and processing

We will investigate and communicate the decision, reason and next steps using your contact details. If approved, we will confirm the refund amount and expected processing period for the payment method.

Refunds normally return through the original payment method where supported and legally appropriate. Bank or payment-provider processing may affect when funds appear. Any lawful adjustment will be explained rather than applied as an undisclosed deduction.

If you disagree, reply with the information you would like reconsidered. You can also use any applicable payment dispute process or legal remedy.

6. Cancellation and renewals

For a purchased recurring service, follow the cancellation instructions disclosed at purchase or contact us for help. We will confirm the effective date and remaining access under the agreed terms.

Cancelling renewals and refunding an existing payment are separate matters. Disconnecting a channel, deleting a draft or stopping app use does not itself cancel a paid arrangement. No renewal should be charged without the relevant agreed authorisation.

7. Your rights and policy updates

Nothing here limits refund or consumer protections that apply by law. If purchase terms differ from this policy, we consider the terms presented when you purchased while preserving mandatory rights. Later policy changes will not remove rights attached to an earlier purchase.