Privacy Policy

1. Who we are and what this covers

SocialGennie is a product by DigitalBitHub (“we”, “us” or “our”). This policy describes information handling when you visit our website, contact us, sign in, create projects, connect social accounts, or generate and publish content.

External services such as WhatsApp, Facebook and Instagram have their own privacy policies. If you manage a client’s project, you are responsible for having authority to provide that client’s information and assets.

2. Information we handle

• Account and sign-in information: your WhatsApp number, account identifiers, verification attempts, temporary hashed verification codes and session information.
• Project information: business details, audience and location preferences, strategy, instructions, portfolio descriptions, product photographs, logos and other uploaded material.
• Social connections: authorised account and Page identifiers, profile details, permissions, access tokens, and available publishing history and engagement insights.
• Content and activity: prompts, captions, generated images, source-photo snapshots, creative versions, reviews, schedules, publishing identifiers, job status and reported AI usage or estimated generation costs.
• Enquiries: your name, email address, optional business name and phone number, enquiry type, message and related correspondence.
• Technical and security records: request information, operational and error logs, and abuse-prevention counters. Hosting providers may process IP addresses and request metadata to operate and secure the service.

If separately enabled and authorised, engagement features may also process comments and messages for a connected professional account. Connecting a channel does not give us general access to your personal Facebook timeline or friends list.

3. Why we use it

We use information to verify access, maintain projects, personalise content to your instructions, generate and review creative work, connect channels, publish authorised posts, retrieve insights, respond to enquiries, troubleshoot problems, prevent abuse and meet applicable legal obligations.

Where processing depends on consent or a platform permission, you can withdraw it; affected features may stop working. Where applicable law permits other grounds, we may process information to provide requested services, protect the service and its users, or comply with legal requirements.

Do not upload sensitive personal information or other people’s confidential material unless you have authority and it is necessary for your intended use.

4. Providers and sharing

• Meta: WhatsApp delivers sign-in codes. Facebook and Instagram process the connections, publishing requests and insights retrieval you authorise. Published content is visible according to your account and platform settings.
• AI providers: configured services such as OpenAI or Google may receive project context, portfolio facts, prompts, captions and images needed for generation or review. In the original-product-photo workflow, SocialGennie composes the source photo into the creative; a preview may still be sent to a vision provider to check accuracy and placement.
• Infrastructure: hosting, storage, database and technical service providers process information needed to run SocialGennie. Processing may occur outside your country depending on provider and service locations.
• Necessary disclosures: information may be disclosed for lawful requests, protection of legal rights, abuse investigations or a business transfer, subject to applicable law and appropriate confidentiality.

We do not sell your personal information. Provider processing and retention also depend on that provider’s terms and configuration; information is not necessarily deleted immediately after a request.

Meta retrieves publishing media through time-limited links. Anyone holding a valid link may be able to access that specific file until the link expires. Do not share those links unnecessarily.

5. Cookies and browser storage

We use essential cookies for signed-in sessions, request security and service operation. Your browser may also retain interface preferences. Blocking essential cookies can prevent sign-in or form submission. You can manage cookies and site storage in your browser settings.

Necessary service cookies are not consent for advertising or unrelated tracking. If optional tracking is introduced, we will provide the notice and choices required by applicable law.

6. Retention, disconnection and deletion

Project data and generated content remain available while needed for your account and requested services. Operational, security and enquiry records may be retained for troubleshooting, responding to requests, preventing abuse or meeting legal obligations. Expiry of a verification code or rate-limit counter does not necessarily erase its database record immediately.

Disconnecting a channel removes usable connection credentials and stops publishing through that connection; it does not automatically delete your project, saved posts or history. Source-photo snapshots remain with generated creatives so later edits can preserve the same product, even after a portfolio entry is changed or removed.

Contact us to request account or data deletion. We may verify your authority before acting and will explain information that must be retained, including any backup or external-provider limitations. Content already published to Facebook or Instagram is also subject to those platforms’ deletion controls.

7. Your choices and requests

You can edit available project settings, stop optional planning or publishing features, disconnect channels and contact us about access to, correction of, or deletion of your information. You may withdraw consent where processing relies on it.

Depending on applicable law, additional rights may include a copy of your information, restrictions on processing, objection, portability or a complaint to the relevant authority. We assess requests under the requirements that apply to you; this policy does not reduce legal rights.

Send privacy requests or grievances through our contact form or to hello@digitalbithub.com, with “Privacy request” in your message. We may request proportionate identity verification, but will not ask for your OTP or social access token.

8. Security and age requirements

We use safeguards including encrypted social access tokens, access controls, protected media routes and secure production connections. No online system guarantees absolute security. Protect your WhatsApp and connected social accounts and report suspected unauthorised access promptly.

SocialGennie is intended for adults managing businesses or professional social accounts. Do not create an account if you are under 18. Contact us if you believe a child has supplied personal information so we can investigate and take appropriate action.

9. Policy changes

We may update this policy when the service, our practices or applicable requirements change. We will update the date above and provide additional notice or obtain consent where required. Contact DigitalBitHub with questions about the version applicable to your information.